Why Have A CRM?

 

If you're a business owner still on paper or Excel, then it is time to invest in automated software to make your life easier. 

With a CRM (customer relationship management), you can generate new leads, nurture relationships with existing clients, win back former clients, etc. 

You can leverage this technology, which allows you to collect, organise, track, and manage all your customer info in one place. Let's take a good look at what this can do for your business:

 

Boosts Customer Interactions

With a CRM solution like Tickety Boo CRM, you can access a 360-degree, holistic customer view. 

It allows you to enhance your client relationships as you know more about them. Your CRM will enable you to synthesise all of your client's history, including their preferences and buying patterns. 

You can customise your offerings, making them feel more valued and unique. With the right CRM software, you build better relationships, which results in higher revenues. 

 

Provides Easy Access to Vital Information

A CRM solution helps you minimise any delays because you have access to all the crucial data. It is accessible whether you're using your desktop, laptop, or even mobile gadget. 

Your entire database can be stored in a cloud, with all your essential prospect or client info right at your fingertips. This accessibility means you can perform swiftly no matter where you are, readily responding to client queries. When you prioritise your customers, you gain their trust. 

 

Fills The Sales Funnel With Qualified Leads

Your sales team can access qualified leads that are input into your CRM. Tickety Boo has advanced modules that identify your ideal client, message them, and as they become warm, input them directly into your CRM with all the information you need to make them a customer.

These leads are more likely to convert because they have shown interest in your business. Your team can save time and effort by targeting the right audience. For example, you can integrate CRM with email marketing to give you insight into which of your plans are working. 

Your sales reps get an update on which clients opened their emails, downloaded PDF proposals, viewed your video, etc. When you have access to this information, your company will enjoy a more consistent sales revenue.

 

Identifies Opportunities and Issues 

Your CRM software can help identify new opportunities and see a pattern to determine where future business can come from. 

After all, your CRM will provide performance metrics for easy analysis. Hence, you can make sound decisions and channel your sales efforts to crucial areas with growth potential. 

Simultaneously, this data can help you diagnose potential problems, which allows you to prevent issues. Instead of being reactive and responding to concerns, you are proactive in nipping them in the bud. 

 

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